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Have questions? Want to hear a ‘ukulele? Call or Facetime? (714) 843-9350 We’re available Mon-Thur 11am – 6pm (PT), Fri, Sat, Sun 11am – 5pm (PT)

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at yellow@hello.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.

This Privacy Policy describes how islandbazaarukes.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.

See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify
  • Check for Cosmetic Defects, 
  • Check that the Neck is Straight,
  • Check Bridge is Straight and Firmly Attached,
  • Adjust Nut Slot,
  • Adjust Bridge,
  • Adjust String Height.  

The single most impactful adjustment that should be made to a ukulele relates to string height; removing buzzing and making it easier to play.  Our Full Setup service includes all the Basic QC plus we attend to the Nut and Bridge to ensure best playability.  If the strings are too high, the instrument becomes uncomfortable to play, if the strings are too low, it can cause fret buzz. Typically, low and mid-price range ukes have actions really high to avoid fret buzz. This solves one problem but makes playing more difficult.

Check for Cosmetic Defects 

  • Check that the Neck is Straight,
  • Check Bridge is Straight and Firmly Attached,
  • Adjust Nut Slot,
  • Adjust Bridge,
  • Adjust String Height,
  • Check and adjust string action and intonation, adjust nut slots and saddle for proper height,
  • Adjust Truss Rod if applicable,
  • Clean and condition fingerboard, polish frets to remove minor scratches, pits and corrosion,
  • Cleaning of entire instrument,
  • Restring, tighten and lubricate all hardware,
  • Test electronics, adjust or re-hang loose wiring and replace battery if needed,
  • Full inspection and play test,
  • Parts not included.

We have a 24-hour return policy, which means you have one day after receiving your item to request a return. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return:

  1. Contact us at info@islandbazaarukes.com or call us at (714) 843-9350. Items sent back to us without first requesting a return will not be accepted.  
  2. You are responsible for the cost of the return shipping.
  3. Once we receive your package, we’ll inspect the issue that concerned you. We’ll notify you by phone or email that we receive your package and the results of our inspection.
  4. If a REFUND is requested and approved, you’ll be automatically refunded on your original payment method within three business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too.
  5. If an EXCHANGE is requested, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards or ukuleles that have been customized with pick-ups.  Strap buttons and set-up add-ons are acceptable for returns.

 

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items, gift cards or ukuleles that have been customized with pick-ups.  Strap buttons and set-up add-ons are acceptable for returns.

Let's make this easy...  shipping is free for all purchases over $450.  Shipping is only $24.99 if your purchase price is less than $450.

We'll confirm the order within 1-3 business days which is the handling time. And after that we will handover your product within 3-10 days to the shipping company. 

Our shipping and receiving from our retail store is located at 

16582 Gothard Street, Suite R
Huntington Beach California
92647 United States


Brand New

Brand New condition is for products listed by authorized dealers that are in the same flawless condition as they were when they left the factory floor, and are covered under the manufacturer’s original limited warranty.

If you are not an authorized dealer, you cannot list brand new unless you handmade the item yourself. If you are reselling a piece of gear that you bought brand new from a retailer—even if it has never been used—it automatically falls under the Mint condition since it may no longer be covered by the manufacturer’s original warranty.

B-Stock

B-Stock refers to items that were opened and returned, have a cosmetic blemish or imperfection (like a ding in the tolex of an amp or a scratch on the face of an effects pedal), or were used as demo units in a shop. These products are tested to manufacturer's specs and are guaranteed to function perfectly. Many B-Stock items come with a limited manufacturer’s warranty and ship direct from a brand or distributor who sells on Reverb.

Synonyms: Like New, Open Box, Closeout, Customer Return, Blemished, Resealed

Mint

For something to truly be mint, it needs to be just shy of Brand New. Mint items should include the original packaging in most cases. If there's any sort of imperfection, the item should be listed in Excellent condition at best.

Excellent

When something's been used a bit but is still close to new, you can file it under Excellent. For modern gear, Excellent items are almost entirely free of blemishes and other visual defects and have been played or used with the utmost care. For vintage items, there may be some marks here and there, but the item is still in the top echelon when compared to similar examples. All Excellent items should be 100% functional in every way.

 
 

Very Good

Very Good describes items with more cosmetic imperfections than Excellent but is still in great condition overall. With a Very Good guitar, for example, you might find some scratches, buckle rash, or other minor blemishes but nothing that affects the playability or function of the instrument.

Good

Good condition includes items that are in fine working order but have some visual imperfections here and there. A pedal with scratches and dents on its chassis, a guitar with some cracks in the binding, or maybe an old snare drum with some corrosion on the lugs could all be classified as Good. All of these items work just fine but have enough visual imperfections to only be in the middle of the scale.

Fair

This would be where the various nicks and blemishes start to actually impact the function of the item. Fair items mostly work fine but maybe have some minor functional issues. Say you've got an old archtop that's totally playable but has some neck warping that render some dead spots on the upper registers. This could be considered Fair.

Poor

Poor condition items have definite functional problems that will usually require some sort of repair. Perhaps this is an old acoustic guitar where the action is so high, it's practically unplayable. Maybe it's a keyboard where some of the keys just don't work. It could be an amp that powers on, but doesn't generate any real volume.

Non-functioning

This would be for instruments and other gear that simply do not work. It could be a guitar with an entirely broken neck, or maybe a mixing board that won't power up. Keep in mind, there are still plenty of buyers out there who are in the market for project guitars and other fixer-upper items.

If you're one of those buyers, check out our Project Gear Handpicked Collection. Once you pick your project, shop Parts to help you fix it!


Other Condition Considerations

Condition and the factors that determine it are, of course, contingent on the type of gear you're talking about. A few dings on the face of a distortion pedal may not make a huge difference to anyone, but a few dings on the face of a hand-crafted classical guitar can drastically impact its desirability. Age is also a major consideration. A 70-year-old mandolin can't be held to the same standard as one that was made this year. It's important to keep in mind that it's all relative.

And of course, if there's any uncertainty, you can always take more pictures and write more detailed descriptions to cover your bases.

B-Stock

B-Stock refers to items that were opened and returned, have a cosmetic blemish or imperfection (like a ding in the tolex of an amp or a scratch on the face of an effects pedal), or were used as demo units in a shop. These products are tested to manufacturer's specs and are guaranteed to function perfectly. Many B-Stock items come with a limited manufacturer’s warranty and ship direct from a brand or distributor who sells on Reverb.

 

As the situation with COVID-19 continues to evolve day-to-day, our top priority during this time is to ensure the health and safety of our employees, clients, and community. 

At Island Bazaar Ukes, taking care of each other is important to us. We have therefore taken new measures to ensure that you have peace of mind when receiving your orders.

Update: 1.30.21

In light of the increasing concern for public safety due to the Covid-19 pandemic, we will be limiting our operations.⁠

⁠We will be OPEN with limitations for the time being. We will be limiting a maximum of 3 groups of customers at a time. Finally, we ask that all customers wear a maskdisinfect their hands upon entering, and refrain from handling merchandise.

⁠We also encourage our patrons to take advantage of the services we are providing during this time, such as:⁠

- Curb-side pickup during normal office hours.

- Private shopping appointments by request

- In home delivery (within a reasonable distance from the store.)

⁠If you have any questions or requests at all, please call us at (714) 843-9350

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